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Terms & Conditions

By using this website you are agree with our terms and conditions.  Please check our privacy policy and return policy for more information on our policy practices.

Our use the term “we” or “us” or “Birchway Sound” or "", we are referring to Birchway Sound located at 47 Grant Avenue in Hamilton, Ontario, and the term “you” refers to the viewer, user, or customer of this website.

This website uses content which is licensed to us or is created by us, and reproduction is prohibited other than what is permitted by our Copyright Notice (see below).

We have links that may point to external websites.  These are for information purposes only and we may not endorse these sites, or have any responsibility for the content of these sites.  If you feel that there is an inappropriate, incorrect, or broken link, please email us and we will attempt to alter the destination of the link.

Unauthorized use of this website has the potential to raise a claim for damages and/or may be a criminal offence.

We do not provide any warranty or guarantee for the accuracy, performance, or completeness of the information, materials, and products offered for any particular purpose.  This information may contain inaccuracies or errors for which you acknowledge and we expressly exclude liability for any and all to the full extent of the law.

If you are buying an instrument or product made of wood be advised that it requires proper humidity and temperature conditions. We will not be responsible for any defects, damages, or blemishes which are the result of improper storage or use in adverse environmental conditions.

Some items may have already been opened.  We receive products from manufacturers and distributors that may have been opened prior to us receiving them.  Many instruments need to be adjusted after shipping, and may have been adjusted prior to us receiving them.  Some products are opened at international borders or by government inspectors.  When we say an item is new we mean that it has never been previously sold, rented, or lent out.  If it is used we will indicate it as such.  Any blemishes or imperfections will be reflected in the description and it is understood that you are aware of them.


All pricing is in Canadian dollars.

Submission of an order does not constitute a contract or a completed sale.  We reserve the right to cancel, terminate, or reject an order at any time for any reason whatsoever.  Your order will only be deemed completed if you receive a shipping notice by email. 

If there is a discrepancy on price we will correct it in a timely fashion, but we will not be held to it.  We will give you the opportunity to purchase the item at the correct price. 

Prices, inventory, and specifications can change at any time and we do not warrant the accuracy or completeness of the information.

Prices may be different in store.  It’s worth a trip down to the store, as instruments are very personal, as is personal taste.  In fact, we would prefer to meet you in person and provide you the opportunity to use and compare our products in-store prior to purchase.

Some items have limited quantities and are only offered on a first come first served basis.


Please contact us directly to handle international sales.  For the time being we’re only shipping within Canada.  Support your local distributor and store if you can.  There are some exceptions that we may consider for one-off, custom, unique, or vintage items.

We use Canada Post exclusively.  

We will try to get your order out as quickly as possible but there are a number of things that can slow it down.  Shipping to addresses that don’t match the billing address, PO boxes, weekends, and statutory holidays are some of the common delays.  We will provide you with a tracking number by email as soon as your order is shipped.  Orders shipped to PO Boxes and rural addresses will be shipped “Hold for Pickup” at the nearest Canada Post location or depot/agent.

If a product is to be shipped, we require full payment including shipping prior to delivery to Canada Post.

We offer free shipping for strings only.


All items purchased online from Birchway Sound or are made pursuant to an appropriately insured and tracked shipment contract, unless specified for in-store pickup by the customer at checkout. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. 


The content of this website is copyright of Birchway Sound.  Any reproduction or redistribution of this content is prohibited.  You may not transmit or store it for any commercial purpose without the express written consent of Birchway Sound.  All of the trademarks used on this website are the property of their respected company.


In no event will Birchway Sound or its agents be liable for loss or damage including with limitation direct, indirect, or consequential loss damage arising from loss of data or profits arising out of connection with the use of this website or any of the products, events, or services offered herein.

Practice good aural health.  High levels of sound can damage your hearing.

Music is subjective.  Please take the time to consider your purchase and consult with us if you have any questions prior to purchasing a product.

The content of these Terms & Conditions is for general information and our mutual protection and is subject to change at anytime.

This policy was created on March 18, 2021.

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